Support

Patient information has to be at your fingertips, 24 hours a day, 7 days a week.

We provide unparalleled access to patient information. How good is our access? In over six years of operation, we have been online 99.99% of the time. No one else in signout comes close.

Customer Support

Need to get us now? Want to run a question by us? Need more information? We have several ways to back you up:

• Our emergency hotline is always available. Get someone on the phone right away.
• We have a world-class online system. Questions are answered by one of our sales or technical experts, often within minutes. Better yet, if one of your staff asks a question, not only do they get a response, but your local administrators and SuperUsers see the response as well, so that they continue to be current on questions and concerns at your institution.
• Want to make a comment? Every page of the RECS system has a direct link to leave comments or find out more information.
• Still not sure what the answer is? You can get us on the phone through our routine number as well. We answer and we call back.

You know your program best.

We realize that many hospitals are busy with staff physicians, moonlighters, residents, fellows and medical students coming and going from month to month – and occasionally from night to night. We provide your organization with the ability to update and change your own information: make sure it happens within minutes.

What can your SuperUsers do?

• Add users
• Remove users
• Change user privileges
• Change passwords
• Generate reports
• And much more